Frequently Asked Questions
Everything you need to know about shopping with Aykaa
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
Aykaa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products on Aykaa authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.